Frequently Asked Questions
Q: Does the TimeOut-2400 come with cables?
A: No. You can purchase these locally for far less that it would cost for us to supply them. You will need an additional power cable for your PC, a straight – through DB9F – DB9M serial cable, and an RJ-11 telephone cable (only if you are using the ring counter feature).
If you are using only the VoIP feature, all you need is the RJ-11 cable and power cables.
Q: I don’t have any available serial ports on my PC. Can I use a USB converter with the TimeOut- 2400?
A: The TimeOut-2400 works fine with a most USB-Serial Port Converters. We will supply a USB-Serial converter cable upon request for $7.50.
Q: My PC won’t reboot after power is interrupted. (ATX power supply)
A: You need to find the BIOS settings for “on resumption of AC power,” and change setting to “ALWAYS REBOOT” (not “NEVER REBOOT” or “RETURN TO PREVIOUS STATE”). If you do not have these settings available in your BIOS, you must change your motherboard to one that does.
Q: Do you have a volume discount structure?
A: Our discounts are based on the quantity purchased, and are quoted at the time of the order. One example is a unit price of $55 for a purchase order of 100 or more units to be delivered in lots of 20 within a six-month period. Give us a call for other quotes.
Q: What Operating Systems does the TimeOut-2400 work with?
A: It will work with all versions of Windows and Linux.
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Q: Does the TimeOut-2400 work in my country (Scotland, England, France, Spain, Germany, Italy, Greece, Israel, Malaysia, Hong Kong, Australia, Austria, Canada, Mexico, Argentina, Madagascar, Korea, Taiwan, Greece…)
A: Yes. The TimeOut-2400U works anywhere in the world.
Q: My TimeOut-2400 appears to be malfunctioning. What should I do?
A: We will repair or replace any TimeOut-2400 at no charge for a period of 3 years following purchase. Ship the unit(s) to us (prepaid) and you will receive an operating unit within 2 weeks. But before you do, give us a call (or fax or email) and maybe we can fix the problem that way. The TO-2400 is extremely rugged and reliable.
Q: How does it work? What does it do?
A: Simply put, the TimeOut-2400 monitors your kiosk or VoIP system and if it isn’t responding it can restart your equipment automatically… saving YOU a service call.
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Q: What is the delivery time?
A: Your delivery time will be quoted when we receive your order and can vary from stock to 12 weeks. We are currently filling orders from stock, so orders received by noon Central Time can be delivered tomorrow with overnight shipping..
Q: How much is shipping to my country (Hong Kong, Germany, etc…)
A: Shipping varies depending on the quantity ordered and type of delivery you request (next day, etc…). We will quote you your shipping costs once we receive your order.
Q: Do you take credit cards?
A: No.
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